FAQ

Frequently Asked Questions (FAQs)

BUYING ONLINE

How can I place an order?

You can place your order directly through our website by adding your favorite fragrances to your cart and completing the checkout process. You can also place an order by contacting us through WhatsApp, Facebook, or Instagram. Simply provide your Name, Phone Number, Delivery Address, and the products you'd like to order, and our customer support team will assist you.

Can I modify or cancel my order after placing it?

Yes. If your order has not yet been processed or dispatched, we may be able to modify or cancel it. Please contact our customer support team as soon as possible, and we'll do our best to accommodate your request.

What payment methods do you accept?

We currently offer:

Cash on Delivery (COD)
Bank Transfer
Online Payments (where available at checkout)

Available payment options may vary depending on your location.

Can I try a fragrance before purchasing?

We understand that choosing a fragrance online can be challenging. To help you discover new scents, selected orders may include a complimentary fragrance tester (subject to availability). We may also introduce fragrance discovery sets from time to time.

Do you offer discounts or promotional offers?

Yes! We regularly offer seasonal sales, exclusive promotions, and special discount codes. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.

SHIPPING & DELIVERY

Do you deliver across Pakistan?

Yes. We deliver to all major cities and most locations across Pakistan through our trusted courier partners.

Do you offer international shipping?

Currently, AUREVIA by BASHA ships within Pakistan only. We hope to expand international shipping in the future.

What are the shipping charges?

Shipping charges, if applicable, are calculated and displayed during checkout. We may also offer free shipping promotions on selected orders or during promotional campaigns.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation message with your tracking number. You can track your shipment using the courier partner's tracking website or by contacting our customer support team for assistance.

How long does delivery take?

Estimated delivery times are:

Karachi: 2–3 business days
Other Major Cities: 3–5 business days
Remote Areas: 4–7 business days

Delivery times may vary during public holidays, sales events, or due to courier delays.

PRODUCTS

Are your perfumes original?

Yes. At AUREVIA by BASHA, we are committed to offering premium-quality fragrances crafted with carefully selected ingredients to deliver a luxurious fragrance experience.

How should I store my perfume?

To preserve the quality and longevity of your fragrance, store it in a cool, dry place away from direct sunlight, heat, and excessive humidity.

How long do perfumes last?

The longevity of a fragrance depends on factors such as skin type, weather, and application. For the best performance, apply perfume to pulse points such as the wrists, neck, and behind the ears.

RETURNS & SUPPORT

Can I return or exchange my order?

Returns and exchanges are subject to our Return & Refund Policy. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, and we'll be happy to assist you.