Terms of service

Terms of Service

OVERVIEW

Welcome to AUREVIA by BASHA. These Terms of Service ("Terms") govern your use of our website, products, and services.

By accessing our website or purchasing any product, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

Our online store is powered by Shopify, which provides the secure e-commerce platform used to sell our products.

SECTION 1 – ELIGIBILITY

By using our website, you confirm that:

  • You are at least the legal age required in your country or have permission from a parent or legal guardian.

  • You will use this website only for lawful purposes.

  • You will not misuse our products or services in violation of applicable laws.

Any misuse may result in suspension or termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel service to anyone at our sole discretion.

You agree not to:

  • Copy or reproduce our content without written permission.

  • Attempt to interfere with website security.

  • Use our website for fraudulent or unlawful purposes.

All payment information is processed securely through trusted payment providers.

SECTION 3 – PRODUCT INFORMATION

We strive to display our fragrance products as accurately as possible.

However:

  • Product images are for illustration purposes.

  • Colors may vary depending on your device.

  • Fragrance perception varies from person to person.

  • Packaging may occasionally change without affecting product quality.

We reserve the right to modify product descriptions, pricing, availability, or discontinue products without prior notice.

SECTION 4 – PRICING

Prices displayed on our website are subject to change without notice.

Promotional prices are valid only during the advertised period and cannot be applied to previous purchases.

Taxes, duties, or customs charges (if applicable) are the customer's responsibility unless otherwise stated.

SECTION 5 – ORDERS

We reserve the right to:

  • Refuse any order.

  • Limit quantities purchased.

  • Cancel suspicious or fraudulent transactions.

  • Request additional verification before processing an order.

If an order cannot be fulfilled, we will notify you using the contact information provided.

SECTION 6 – PAYMENT

Customers agree to provide accurate billing and payment information.

Orders may be delayed or cancelled if payment authorization cannot be completed.

SECTION 7 – SHIPPING

Delivery times provided are estimates only.

While we work with reliable courier partners, delivery delays caused by weather, customs, public holidays, or courier operations are beyond our control.

Risk of loss transfers to the customer once the order has been delivered to the shipping address provided.

SECTION 8 – RETURNS & REFUNDS

Returns and exchanges are subject to our Return & Refund Policy.

For hygiene and safety reasons, opened or used perfume products may not be eligible for return unless the item is damaged, defective, or incorrectly delivered.

SECTION 9 – THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services.

We are not responsible for their content, privacy practices, or business operations.

Your interactions with third-party websites are governed by their own policies.

SECTION 10 – USER CONTENT

If you submit reviews, comments, photos, or other content, you grant AUREVIA by BASHA permission to display, reproduce, and use such content for marketing and promotional purposes.

You agree not to submit content that:

  • Is unlawful

  • Is abusive or offensive

  • Infringes intellectual property rights

  • Contains malicious software

We reserve the right to remove inappropriate content.

SECTION 11 – ACCURACY OF INFORMATION

Although we strive to maintain accurate information, occasional errors may occur regarding:

  • Pricing

  • Product availability

  • Descriptions

  • Promotions

  • Shipping information

We reserve the right to correct any errors without prior notice.

SECTION 12 – PROHIBITED USE

You may not use our website to:

  • Violate any laws or regulations

  • Upload harmful software

  • Attempt unauthorized access

  • Commit fraud

  • Collect personal information of others

  • Infringe copyrights or trademarks

  • Disrupt website functionality

Violation of these Terms may result in immediate termination of access.

SECTION 13 – INTELLECTUAL PROPERTY

All website content including:

  • Logos

  • Brand names

  • Product images

  • Product descriptions

  • Graphics

  • Designs

  • Text

  • Videos

are the intellectual property of AUREVIA by BASHA unless otherwise stated.

Unauthorized use is prohibited.

SECTION 14 – DISCLAIMER

Our products are intended for personal use.

Individual fragrance performance, longevity, and skin reactions may vary depending on skin chemistry, climate, storage, and usage.

To the fullest extent permitted by law, our products are provided "as available" without warranties beyond those required by applicable law.

SECTION 15 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, AUREVIA by BASHA shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Website use

  • Product purchases

  • Delivery delays

  • Temporary website interruptions

  • Technical issues

Our total liability shall never exceed the amount paid for the affected order.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless AUREVIA by BASHA, its owners, employees, affiliates, and partners from any claims resulting from your violation of these Terms or misuse of our website.

SECTION 17 – TERMINATION

We reserve the right to suspend or terminate access to our website without notice if these Terms are violated.

Any obligations arising before termination shall remain enforceable.

SECTION 18 – GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of Pakistan.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Changes become effective immediately upon publication on this page.

Continued use of the website constitutes acceptance of the updated Terms.

SECTION 20 – CONTACT US

If you have any questions regarding these Terms of Service, please contact us.

AUREVIA by BASHA

Email: aureviabybasha@gmail.com